Privacy Policy — Potted
Beauties
Effective date: September 1, 2025
1) Who we are & scope
“Potted Beauties” (“we”, “us”, “our”) operates this website and sells plants, pots, and accessories in India. This policy covers data collected via our website, checkout, and customer support (email/WhatsApp).
2) What we collect
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Order & contact details you provide: name, phone, email, billing/shipping address, order notes.
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Payment status info (success/failed) from the payment gateway (we don’t store full card/bank details).
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Cookies & analytics: device info and on-site behavior to understand traffic and improve the site.
3) How we use your data
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Order fulfillment (process orders, arrange shipping, send confirmations).
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Payments (process and verify transactions).
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Support (answer queries, handle returns/refunds).
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Analytics (measure performance and improve UX).
4) Sharing with third parties
We do not sell your personal data. We share only what’s needed with:
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Payment gateways (e.g., to process your payment).
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Courier/logistics partners (e.g., to deliver your order).
We may also share if required by law or to protect our legal rights.
5) Legal basis
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Contract performance: to fulfill your order and provide support.
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Consent: where you’ve opted in (e.g., certain communications/cookies).
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Legitimate interests: basic analytics, fraud prevention, and security.
6) Your rights (erasure)
You can request deletion of your personal data. We’ll erase it unless we must keep certain records for legal, tax, or fraud-prevention reasons. Contact our Grievance Officer (details below).
7) Cookies & analytics
We use cookies to understand site usage and improve performance. You can control cookies via your browser settings; blocking some cookies may affect site features.
8) Security
We implement security features available on our Hostinger setup, including HTTPS/SSL, server-level protections (firewall), limited access, and regular updates/backups. No method is 100% secure, but we take reasonable steps to safeguard your data.
9) Data retention
We keep personal data only as long as necessary for the purposes above and to meet legal/accounting obligations, then delete or anonymize it.
10) Jurisdiction
All disputes are subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
11) Grievance Officer / Contact
Vignesh L — +91 7338899908
Email: hello@pottedbeauties.com
(For deletion requests or privacy questions, contact us here.)
12) Changes to this policy
We may update this policy from time to time. Please refer to this page for the latest version.